In business as in sport, the more clearly you know where you’re going and how to get there, the more likely you are to cross the finishing line first.
Willibald Kaltenbrunner
denkstatt Austria
Willibald Kaltenbrunner
+43-1-786 89 00
Boyan Rashev
denkstatt Bulgaria
Boyan Rashev
+359 888 29 57 68
Eszter Sólyom
denkstatt Hungary
Eszter Sólyom
Andrei Churican
denkstatt Romania
Andrei Churican
+40 726178451
Business Process Management

The goal of our business process management programmes is to boost corporate success by developing your expertise in designing and implementing key strategic processes. We take a process-based approach to planning, organising and automating procedures. The key elements of this approach are process design and planning, managing process components, and embedding processes in the wider organisation. Sound process management is the key to improving the operational effectiveness and flexibility of your business.

EFQM Model

Good quality management and a goal driven approach are key differentiators and sources of competitive advantage. The European Foundation for Quality Management (EFQM) model helps organisations progress towards excellence. The model defines “excellence” as an outstanding method for running an organisation or achieving results that incorporates eight fundamental concepts:
  1. achieving balanced results;
  2. adding value for customers;
  3. leading with vision, inspiration and integrity;
  4. managing by processes;
  5. succeeding through people;
  6. nurturing creativity and innovation;
  7. building partnerships; and
  8. taking responsibility for a sustainable future.
Excellence is also about achieving the best possible outcomes from relationships with stakeholders, such as customers, suppliers, shareholders, employees and society at large. denkstatt has designed a complete process aimed at helping your organisation scale the heights of excellence.

Quality Management Systems

Quality is the extent to which a given product or process meets certain standards. Quality measures are not only relevant to goods and services sold to consumers, but to internal organisational processes, as well. Quality management (QM) provides systematic support geared towards meeting these requirements and expectations. denkstatt offers comprehensive assistance with QM system implementation and maintenance.

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